Privacy Policy

1. Scope of This Policy

This Policy applies to the website at https://www.newglowecom.lol and to every page, form, letter, contact sheet and studio sitting offered through it. It also applies to information you give us by email, by telephone, or in person at the KunMing studio. It does not apply to third party websites, seller platforms or services that we link to, and it does not apply to the internal systems of a client organisation that we configure on a client site. When we work inside a client environment, the client is the privacy controller for the data held in that environment and our role is limited to what the client instructs.

We keep this Policy available on every page of the site through the lamp row navigation and through the drawer footer, so you can read it before you send anything to the desk. If you do not agree with the practices described here, please do not use the website or send personal information to the studio, and contact us instead so we can answer your question without collecting anything further.

2. Who We Are

KunMing XinHuiLu E-Commerce Co., Ltd. is a commercial entity registered in China and working within Computer Systems Design and Related Services, a part of the Professional, Scientific, and Technical Services sector. Our studio desk focuses on computer integrated systems design, seller workflows, contact sheets, glow notes and seller letters. The registered address is Room 1109, 11/F, Culture Technology Building, No 371 Qingnian Road, Wuhua District, KunMing City - 650000, China (CN).

For the purposes of applicable privacy law, the company acts as the controller of personal information collected through this website and through direct correspondence with the studio. The developer name NewGlow Ecom appears throughout the design of this site as a working label for the studio desk, and it should always be read together with the full legal company name above.

3. Information We Collect

We collect only what we need to answer a letter, deliver a desk sitting or run a studio engagement. The categories below describe the kinds of information that may reach the desk.

• Identity information such as your name, the organisation you represent and your role at that organisation.
• Contact information such as your email address, telephone number, messaging handle and postal address.
• Correspondence content, meaning the text of the letters, notes, briefs and attachments you send to the studio.
• Project information such as process descriptions, seller workflows, stock review findings and any documents you choose to share with us.
• Billing information such as invoice details, purchase order references and the business contact details needed to settle an engagement.
• Technical information such as the browser type, device type, approximate region and the pages visited while you are on the website.
• Preferences such as the language you write in, the times you prefer to be contacted and any accessibility needs you tell us about.

We do not ask for sensitive categories of personal information, such as health data, biometric data, political opinions or religious beliefs, and we ask that you do not include such information in letters to the studio. If a project genuinely requires a sensitive category, we will discuss it with you in advance and agree on a specific handling arrangement in writing.

4. How Information Reaches Us

Most information reaches the desk in one of five ways. The first is the contact form on the contact page, which asks for a name, an email address, a subject and a message. The second is direct email to contact@newglowecom.lol. The third is a telephone call to +13467782384, where the studio may keep a short handwritten note of the conversation for its records. The fourth is a document you send us during an engagement, such as a process brief or a seller list. The fifth is ordinary technical information that any web server receives when a page is requested, described in a later section.

The contact form on this website does not route through a third party form service. When you press the send control, the site prepares a letter in your own email program and hands it to that program so you can review it before it leaves your device. That means the content is delivered to us through your email provider, and it also means your email provider will process the message under its own privacy terms. If you prefer not to use email at all, please call the studio and we will take the details by voice.

5. Purposes and Legal Bases

We use personal information for purposes that are narrow and easy to state. We answer your letters and enquiries. We prepare and deliver desk sittings, contact sheets, glow notes and seller letters. We manage an engagement, including invoices and project records. We keep the website working, safe and readable. We meet legal, accounting and regulatory obligations that apply to a company in our sector. We improve the studio desk by reviewing how past work performed, using information that has been made non-identifying wherever that is practical.

Where privacy law requires a legal basis, we rely on one or more of the following. We rely on your consent when you choose to send a letter or to receive studio updates. We rely on the performance of a contract when we deliver work you have engaged us to perform. We rely on our legitimate interests when we keep the studio secure, prevent misuse and improve our services in ways that do not override your rights. We rely on legal obligation when we must retain records for tax, accounting or regulatory purposes.

We do not sell personal information, and we do not trade it for advertising audiences. The studio desk exists to answer letters, not to build lists.

6. Cookies and Similar Technologies

The website is built to work without advertising cookies. It may set a small number of strictly necessary cookies or local storage entries that help the page remember a simple preference, such as whether a navigation panel is open. These entries do not identify you personally and are not shared with advertising networks.

If we introduce an analytics tool in the future, we will choose one that can run without cross-site tracking, and we will update this Policy before the tool goes live. You can always block cookies in your browser settings. Blocking strictly necessary cookies may affect how the navigation behaves, but the written content of every page will remain available to you.

Some parts of the site may load fonts or styles from the same server as the page itself, which means no third party is contacted when the page is drawn. Where a third party resource is required, we will name that party in this Policy.

7. Server Logs and Diagnostics

Like any website, this site is served by a web server that records basic request information. That information typically includes the requested page, the date and time of the request, the response status, the referring page where one exists, the browser and operating system version, and an approximate network location derived from the connection. We use this information to keep the site available, to investigate faults and to defend against abusive traffic.

Server logs are kept for a short period that is proportionate to those purposes and are then deleted or aggregated. We do not use server logs to build profiles of individual visitors, and we do not combine server logs with letters you send to the studio. If you would like to know the current retention period for server logs, please write to contact@newglowecom.lol and we will tell you.

8. Seller and Partner Information

A large part of the studio work involves sellers, suppliers and partners. When a client shares seller information with us for a seller letter desk, a stock review round or a window build, we treat that information as confidential project material. We use it only for the engagement described in the client instruction, and we do not add those sellers to any mailing list of our own.

If you are a seller and you receive a letter from the studio on behalf of a client, the client is normally the controller of your information and the studio is acting as a processor. In that situation you should send privacy questions to the client first, and the client can forward the question to the studio where the answer depends on our handling. We will cooperate fully with any such request.

We ask clients to share only the seller information that the engagement actually requires, and we ask them to avoid sending identification documents unless a specific legal process demands it. Where identification is required, we agree the handling method in writing before any document is transferred.

9. How We Share Information

We share personal information only in the limited circumstances described in this section. We share it with service providers who help the studio operate, such as email hosting, document storage and accounting providers, and only to the extent that each provider needs the information to perform its task. We share it with professional advisers, such as accountants and legal counsel, when their advice is required. We share it with authorities when the law compels us to do so, and we will tell you about the request unless the law forbids that disclosure.

If the company is reorganized, merged or transfers a part of its business, personal information may be transferred as part of that transaction, subject to the same protections described in this Policy and to any additional notice required by law. We do not share personal information with advertisers, data brokers or list resellers under any circumstances.

10. Service Providers

The studio uses a small number of service providers, chosen for reliability and for their willingness to sign clear data protection terms. Each provider is bound by a written agreement that limits its use of the information to the service it provides, requires appropriate security and requires deletion or return of the information when the engagement ends.

Where a provider processes information outside the country in which it was collected, we take reasonable steps to ensure the transfer is lawful and that the information keeps a level of protection comparable to the protection described in this Policy. If you would like to know which categories of provider are currently engaged for a specific project, write to contact@newglowecom.lol and we will answer within a reasonable period.

11. International Transfers

The studio desk sits in KunMing City, China, and the company is registered there. If you contact us from another country, your information will be transferred to and processed in China and possibly in the country where a service provider operates. Those countries may have privacy rules that differ from the rules where you live.

When we transfer personal information across borders, we use the safeguards available to us, including contractual clauses that require the recipient to protect the information and to process it only for the agreed purposes. We keep the scope of each transfer as narrow as the engagement allows, and we avoid transferring more information than a task genuinely needs.

12. How Long We Keep Information

We keep personal information only for as long as a purpose in this Policy still applies. Letters and enquiries that do not lead to an engagement are usually deleted after a short period once the question has been answered. Project records are kept for the life of the engagement and for a reasonable period afterwards so that we can answer follow-up questions and meet accounting obligations.

Billing records are kept for the period required by tax and accounting law. Server logs are kept for a short diagnostic period. When a retention period ends, we delete the information or turn it into a form that no longer identifies any person, and we ask our service providers to do the same.

13. How We Protect Information

The studio applies practical security measures that match the size of the desk. Access to project records is limited to the people who need it, accounts are protected by strong passwords and multi-factor authentication where available, devices are kept current with security updates, and removable media is used sparingly and with care. Letters and documents are stored in locations that are separate from the public website.

No method of transmission or storage is perfectly secure, and we cannot promise that a breach will never happen. What we can promise is that we have a response plan. If a security incident affects personal information, we will investigate promptly, take steps to contain the impact, tell affected people where the law requires it, and tell the relevant authority where the law requires it. We will also tell you what we learned so that you can take protective steps of your own.

Please help us by sending personal information only through the channels described on the contact page, by keeping your own accounts secure and by telling us quickly if you suspect that a message claiming to come from the studio is not genuine.

14. Privacy Rights

Depending on where you live, you may have the right to ask what personal information we hold about you, to receive a copy of it, to correct information that is wrong, to delete information that we no longer need, to restrict how we use it, to object to certain uses and to receive your information in a portable format. You may also have the right to withdraw consent you gave earlier, without affecting work that was already completed lawfully.

To exercise a right, write to contact@newglowecom.lol with enough detail for us to find your records, such as the email address you used and the approximate date of your letter. We will confirm your identity before acting, and we will respond within the period required by applicable law. There is no fee for a reasonable request. If we cannot fulfil a request, we will explain why and tell you what options remain.

You may also complain to a privacy regulator in your country. We would prefer that you speak to the studio first, because most concerns can be settled with a short conversation and a corrected record.

15. Privacy for Children

The website and the studio desk are intended for businesses and professional users. They are not directed at children, and we do not knowingly collect personal information from anyone under the age of sixteen. If you believe that a child has sent personal information to the studio, please write to contact@newglowecom.lol and we will delete the information promptly once we have confirmed the situation.

Where a client engagement touches a service that children use, the client is responsible for obtaining any consent required from a parent or guardian before sharing information with the studio. We will support that obligation by limiting what we collect and by deleting what is not needed for the engagement.

16. Letters, Notes and Marketing

The studio sends seller letters and glow notes as part of client work. Those letters are sent under a client instruction and are not marketing messages from the studio. Separately, we may offer a short studio update that describes new desks, new windows and changes to the site. You will receive that update only if you ask for it, and every update will include a way to stop receiving it.

We do not buy mailing lists, and we do not add people to an update list because they sent a single enquiry. If you ask us to stop sending updates, we will stop, and we will keep only the minimum record needed to honour that request.

17. Automated Review and Profiling

The studio does not make decisions with legal or significant effects about individuals through automated processing. We may use simple automated tools to route letters to the right desk, to sort stock review findings or to flag an unusual pattern in server traffic. Those tools support human review and do not replace it.

If a future engagement requires an automated component inside a client system, the client remains responsible for the legal basis and for any notice owed to the people affected. We will describe the component clearly, test it for bias where relevant and make sure that a human path always exists.

18. Third Party Desks and Links

Pages on this site may link to third party websites, seller platforms or tools that we think are useful. When you follow such a link, you leave the studio site and the third party becomes responsible for what happens next. Please read the privacy notice of that third party before you share personal information with it.

We check the links we publish, but we do not control the content or the privacy practices of another organisation. A link from this site is not an endorsement of every practice at the destination.

19. Changes to This Policy

We update this Policy when the studio changes how it handles information, when a service provider changes, or when the law requires a new disclosure. The effective date at the top of the page shows when the current version began. If a change is significant, we will highlight it on the homepage for a reasonable period and, where we hold your email address for an active engagement, we will send a short note describing the change.

The latest version always lives at this address. Please check it before you send a large amount of personal information to the studio, and keep a copy if you need one for your records.

20. Complaints and Contact

If you have a question, a concern or a complaint about privacy at the studio, please write to contact@newglowecom.lol or call +13467782384 during studio hours. You can also send a letter to KunMing XinHuiLu E-Commerce Co., Ltd., Room 1109, 11/F, Culture Technology Building, No 371 Qingnian Road, Wuhua District, KunMing City - 650000, China (CN). Please include enough detail for us to find your records and to reply in the way you prefer.

We will acknowledge a privacy complaint promptly, investigate it honestly and tell you what we intend to do. If you are not satisfied with the outcome, you may raise the matter with a supervisory authority in your country, and we will cooperate with that authority as the law requires.

21. Closing Note

The studio desk keeps the lamp on for a simple reason: a person who can reach another person quickly gets better work done. This Policy is written in that spirit. It describes a small number of collection points, a clear set of purposes and a short list of providers, because a privacy notice should be readable at the same desk where the work happens. If any sentence here is unclear, please tell us and we will improve it.

KunMing XinHuiLu E-Commerce Co., Ltd. thanks you for reading this Policy and for trusting the studio with your letters. The developer name NewGlow Ecom appears on this site only to identify the desk that built it, and every privacy question about this site belongs to the company named above.